Customer Service Agent Hiring., Mandaluyong

Description

Provide exceptional customer service by addressing inquiries and resolving issues.
Maintain a deep understanding of company products and services to offer accurate information.
Assist customers through various communication channels, including phone, email, and chat.
Document customer interactions and feedback in the company's CRM system.
Collaborate with other departments to ensure customer satisfaction and retention.

Requirements

Educational Qualifications: Diploma in a relevant field or equivalent experience.
Experience Level: 1-3 years of experience in customer service or related roles.
Skills and Competencies: Strong communication and interpersonal skills.
Responsibilities and Duties: Ability to handle customer complaints with empathy and professionalism.
Qualities and Traits: Team player with a proactive approach to problem-solving.
Working Conditions: Fast-paced environment with potential for flexible hours.

Highlights

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