Customer service Representative in Top Bpo., Mandaluyong

Description

Provide exceptional customer service through various channels including phone, email, and chat.
Handle customer inquiries and resolve complaints in a timely and professional manner.
Maintain thorough knowledge of company products and services to assist customers effectively.
Document customer interactions and feedback to improve service delivery.
Collaborate with team members and management to enhance customer satisfaction.

Requirements

Educational Qualifications: Bachelors degree in a relevant field.
Experience Level: 3-5 years of experience in customer service or a related role.
Skills and Competencies: Strong verbal and written communication skills.
Skills and Competencies: Problem-solving and conflict resolution abilities.
Qualities and Traits: Empathetic, patient, and customer-oriented.
Working Conditions: Fast-paced environment with the ability to handle multiple tasks.

Highlights

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