CSR - Spanish Bilingual in Manila. Salary upto 90K-100K, Mandaluyong

Description

Provide exceptional customer service to Spanish-speaking clients via phone, email, and chat.
Resolve inquiries and issues efficiently while maintaining a high level of customer satisfaction.
Document all customer interactions and feedback in the CRM system accurately.
Collaborate with team members and other departments to enhance service delivery and problem resolution.
Upsell products and services when appropriate to meet client needs.

Requirements

Educational Qualifications: Bachelors degree in a relevant field.
Experience Level: 35 years of experience in customer service.
Skills and Competencies: Fluent in Spanish and English, excellent communication skills.
Responsibilities and Duties: Strong problem-solving abilities and attention to detail.
Qualities and Traits: Positive attitude, patience, and ability to handle difficult situations calmly.
Working Conditions: Ability to work in a fast-paced environment and manage time effectively.

Highlights

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