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After Sales Customer Service Representative, Mandaluyong

After Sales Customer Service Representative, Mandaluyong
Description
Description
  • Provide exceptional after-sales support to customers through various channels.
  • Assist customers with product inquiries, concerns, and service requests.
  • Manage customer scheduling and ensure timely follow-up on service issues.
  • Analyze customer problems and provide effective solutions promptly.
  • Maintain accurate records of customer interactions and feedback.
Requirements
  • Educational Qualifications: Bachelors degree in a relevant field
  • Experience Level: 1-3 years in international voice account in bpo sector
  • Skills and Competencies: Proficiency in English language, strong customer service skills, effective scheduling abilities, and problem-solving skills
  • Responsibilities and Duties: Ability to manage multiple customer interactions simultaneously and prioritize tasks effectively
  • Qualities and Traits: Excellent communication skills, empathy, and a customer-first mindset


Highlights
  • Company name
    Recruitify_HR
  • Job position
    After Sales Customer Service Representative
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