Customer Service Representative, Mandaluyong

Description

Provide excellent customer service and support to clients via phone, email, and chat.
Handle customer inquiries, complaints, and requests in a timely and professional manner.
Manage scheduling and appointments to ensure customer satisfaction.
Assist in problem-solving and conflict resolution to enhance the customer experience.
Maintain detailed records of customer interactions and follow up as necessary.

Requirements

Educational Qualifications: Bachelors degree in a related field preferred.
Experience Level: 35 years in customer service or a related role.
Skills and Competencies: Proficiency in English language; strong customer service skills.
Skills and Competencies: Experience with scheduling systems and processes.
Skills and Competencies: Strong problem-solving abilities and conflict resolution skills.
Qualities and Traits: Excellent communication skills and a positive attitude.

Highlights

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