Customer Service Representative, Mandaluyong

Description

• Provide exceptional customer service to clients via phone, email, and chat channels.
• Assist customers in resolving issues and inquiries related to products and services.
• Document customer interactions and feedback accurately in the CRM system.
• Collaborate with team members to enhance service delivery and customer satisfaction.
• Participate in training and development programs to improve product knowledge and service skills.

Requirements

• Educational Qualifications: high school graduate to bachelors degree in a relevant field or equivalent experience.
• Experience Level: 6 months and above years of experience in customer service or related roles.
• Newbies are welcome too
• Skills and Competencies: Strong communication and interpersonal skills.
• Skills and Competencies: Ability to handle difficult customer interactions with patience and professionalism.
• Qualities and Traits: Detail-oriented with excellent problem-solving abilities.
• Working Conditions: Ability to work in a fast-paced environment and adapt to changing situations.