US Retail Account| Mandaluyong | Customer Service Representative

Who are we 

• We are a top-tier tech solutions company specializing in BPO services for global clients.
• Certified as a Great Place to Work in the Philippines with our 2,000+ local employees, we have delivered exceptional consumer experiences since 2006.

Why join us 

• Enjoy paid training 
• Discover career opportunities 
• Get HMO benefits  
• Have allowances 
• Earn performance bonuses 

Youre the perfect fit if  

• At least a Senior High School or High School Graduate( must have at least 12 months of BPO(International) experience) 
• Willing to work on-site 
• With excellent oral and written communication skills 
• Can educate customers on inquiries and other product information 
• Able to handle issues and complaints in a professional manner 

Job Responsibilities

• Responsible for delivering customer satisfaction and problem resolution to the clients customers
• Responsible for resolving customer needs, concerns, and problems
• Responsible for educating the customer on detailed product information
• Responsible for customer case documentation
• Responsible for proper escalation, transfer,r and redirection of customer concerns.
• Ability to learn and understand ongoing training and program updates to impact issue handling and overall customer satisfaction
• Ability to deal with problems and find solutions that are outside of the box or outside of the standard situation