Customer Service Representative, Mandaluyong

Description

Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
Assist customers with product selections and provide information about prices, availability, and promotions.
Resolve customer complaints and issues by identifying the root cause and providing effective solutions.
Document customer interactions and follow up as necessary to ensure satisfaction.
Collaborate with team members to improve service quality and enhance customer experience.

Requirements

Educational Qualifications: High School Diploma or equivalent
Experience Level: 02 years (Fresh graduates are welcome to apply)
Skills and Competencies: Strong customer service orientation and interpersonal skills
Skills and Competencies: Excellent verbal and written communication in English
Skills and Competencies: Proficient in scheduling and organizational skills
Qualities and Traits: Team player with problem-solving skills
Skills and Competencies: Basic technical skills related to call center operations

Highlights

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