Call Center Representative, Mandaluyong

Description

Handle incoming calls and provide exceptional customer service.
Assist customers with inquiries, complaints, and provide solutions to their problems.
Maintain detailed records of customer interactions and transactions.
Coordinate with other departments to ensure customer satisfaction.
Meet quality assurance and performance targets regularly.

Requirements

Educational Qualifications: High School diploma or equivalent.
Experience Level: 02 years of experience in customer service or call center environment preferred.
Skills and Competencies: Excellent English language skills, strong customer service abilities, effective problem-solving skills, and outstanding people skills.
Responsibilities and Duties: Ability to follow scripts and guidelines while demonstrating flexibility in responses.
Working Conditions: Ability to work in a fast-paced environment, handling high call volumes daily.
Qualities and Traits: Patience, empathy, and a positive attitude towards customers and colleagues.

Highlights

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