Customer Service Representative, Mandaluyong

Description

Provide customers with quality and excellent support through calls, chats, and emails.
By addressing the issue properly & correctly with accurate details and information.
Timely and prompt response for a zero email target by the end of the day.
Maintain good relationship concerns. Appropriate in terms of voice messages and feedback.
Resolve customer problems and queries to ensure the smooth operation of the business, extending excellent customer service experience as the companys brand ambassador.
Connect and resolve issues/complaints with customers using necessary communication.
Providing timely feedback to the customer and the management
Collaborate with other departments whenever necessary to handle complex escalation cases and elevate the concerns to the necessary stakeholders for immediate action and response.
Provide timely and up-to-date trends in improving the company's services through customer feedback and engagement.
Ensure customer satisfaction and provide professional customer support.
Keeping records of customer interactions, transactions, comments, and complaints.
Knowing our products inside and out so that you can answer questions.
Perform other tasks as may be assigned.

Highlights

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