Customer Service Representative, Mandaluyong

Silver Goose 8 International, Inc. 

Customer Service Representative 

Starting Monthly Salary: PHP 20,000 and above 

Potential Salary: PHP 41,840.57 with Night Differential + OT Pay

Silver Goose 8 (SG8) International Inc., founded in 2006, is an online gaming software company licensed by PAGCOR. The company specializes in online casino, poker, keno, lottery, and sports betting. 

In line with our dynamic growth and expansion plans, we are inviting highly motivated and committed professionals to be part of our team. 

Job Title: (CSR) 

Customer Service Representative (CSR): Office-based, PHP 20,000+, HMO after 6 months, shifting schedules, 24/7 operations, BPO exp. preferred.

• Respond to customer inquiries via live chat, calls, and messaging platforms 
• Assist in resolving player issues promptly and professionally 
• Coordinate with internal teams for fast and accurate problem resolution 
• Provide top-tier service in both English and Filipino 
• Monitor and help meet team KPIs and service level standards 
• Extract reports and perform simple data analysis to support decision-making 

Benefits: 

• Competitive base pay with high earning potential 
• Shifting Schedule with Two (2) Rest Days per Week 
• 12 hour shifts 
• Rotate monthly between day and night 
• Government Mandated Benefits Available 
• Paid Leaves and holiday premiums  
• Supportive work culture 
• Career growth opportunities within the company 

Upon regularization:  

• Hybrid work flexibility (1 WFH day/week)  
• HMO Benefits under Maxicare  
• Leave Benefits (7 SL / 14 VL)