Customer Service Representative, Quezon City

Assistant Customer Service

Work Address: Quezon City

Work Set-up: Onsite

Work Location: Quezon City

QUALIFICATIONS:

Graduate of any 4-year course

The applicant who has basic accounting subjects is an advantage

The applicant with experience in customer service is an advantage

The applicant needs to be computer literate: Word & Excel.

The applicant needs to have good communication and inter-personal skills

The applicant needs to be able to work under pressure & multitask

The applicant needs to be willing to work beyond office hours.

DUTIES AND RESPONSIBILITIES:

Answer calls and customer concerns

Needs to know basic product knowledge to be able to provide information about the companys products and services

Take orders, determine charges, oversee billings and payments

Handle customer complaints and returns

Refer customer complaints to supervisors, managers and salespersons

Invoicing

Assist in bidding preparations

Make sure all orders are processed

Various reports

BENEFITS OFFERED:

Government mandated benefits

Service Incentive Leave (SIL)