Technical Support Representative, Quezon City

Description

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Diagnose and resolve technical hardware and software issues.
Respond to customer inquiries in a professional and courteous manner.
Maintain, update, and document customer interactions and resolutions.
Collaborate with team members to improve support processes and enhance customer satisfaction.

Requirements

Educational Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field.
Experience Level: 02 years of experience in a technical support role.
Skills and Competencies: Strong problem-solving skills and the ability to work under pressure.
Qualities and Traits: Excellent communication skills and a friendly demeanor.
Responsibilities and Duties: Eagerness to learn and adapt in a fast-paced environment.
Working Conditions: Ability to work flexible hours, including evenings and weekends if required.

Highlights

Safety Tips

If the salary for a position is far above normal, proceed with caution.