Customer Service Representative, Quezon City

Description

Assist customers in resolving issues and inquiries via phone, email, and chat.
Provide accurate product information and troubleshooting assistance.
Document customer interactions and maintain organized records.
Collaborate with team members to improve service efficiency and customer satisfaction.
Participate in training sessions to enhance product knowledge and skills.

Requirements

Educational Qualifications: High School diploma or equivalent
Experience Level: 13 years of experience in customer service
Skills and Competencies: Strong communication skills in English (B1 CEFR level); Japanese proficiency (JLPT N1/N2 preferred, N3 acceptable)
Responsibilities and Duties: Ability to handle high volumes of customer inquiries efficiently
Qualities and Traits: Empathetic, patient, and solution-oriented mindset
Working Conditions: Fast-paced call center environment

Highlights

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