Customer Service Representative, Quezon City

Description

Act as the primary point of contact for customer inquiries via phone, email, and chat.
Provide accurate information regarding products and services to enhance customer satisfaction.
Resolve customer complaints and issues promptly and effectively.
Document customer interactions and feedback in the CRM system.
Collaborate with other departments to improve service delivery and customer experience.

Requirements

Educational Qualifications: Bachelor's degree in a relevant field preferred.
Experience Level: Entry-level position; no prior experience required.
Skills and Competencies: Strong communication and interpersonal skills.
Qualities and Traits: Positive attitude and a customer-focused mindset.
Responsibilities and Duties: Ability to handle multiple tasks and prioritize effectively.
Working Conditions: Work may include evenings and weekends as needed.

Highlights

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