B2B Collection Specialist, Quezon City

We are looking for a B2B Collections Specialist who will be responsible for handling OTC transactional tasks including collections, billing, invoicing, cash application, dispute management, and account reconciliation. The role requires strong communication skills and the ability to manage customer accounts in a fast-paced environment while meeting service level agreements (SLAs).

Key Responsibilities:

Respond to customer inquiries via phone and email

Collect past due invoices through outbound calls, emails, or portals

Reconcile complex customer accounts

Resolve billing disputes and payment concerns

Coordinate with internal teams regarding invoices and cash applications

Prepare customer refunds for duplicate or incorrect payments

Generate weekly aging reports and prioritize overdue accounts

Process account reviews for credit releases

Maintain accurate documentation and reconciliation reports

Qualifications:

At least 2 years relevant experience in B2B Collections (Voice)

Strong communication and negotiation skills

Experience in account reconciliation and dispute management

Knowledge in billing, invoicing, and cash applications

Ability to work in a fast-paced environment

Good organizational and analytical skills