Pre-Sales Technical Support, Quezon City

Duties and Responsibilities:

• Act as the technical point of contact for prospective clients during the sales process.
• Work closely with the sales team to understand customer business needs and requirements to recommend appropriate solutions.
• Participate in customer meetings to gather technical requirements and understand pain points.
• Conduct product demonstrations, presentations, and explain technical features in a way that aligns with client needs
• Address customer technical questions and concerns to ensure product suitability
• Act as a liaison between the sales team and the technical team, ensuring both parties are aligned on client requirements.
• Identify potential technical challenges and collaborate with product support and development teams to customize or configure solutions as needed.
• Provide feedback from customers to the product and development team for continuous product improvement.
• Work with the sales team to craft technical proposals aligned with the customers need.
• Create technical documentations, user guides, and FAQs to ensure customers are fully informed
• Ensure effective communication and alignment between the sales team and the clients technical team.

Job Qualifications:

• Bachelors degree in Information Technology, Computer Science, Engineering, or any related field.
• Candidates with 12 years of experience in technical support, pre-sales, or related roles. (Open to fresh graduates).
• Good understanding of IT systems, software solutions, or ERP technologies.
• Competent communication and presentation skills, with the ability to clearly explain system solutions, technical concepts and workflows in a business-friendly manner to both technical and non-technical stakeholders.
• Experience in creating technical documentation, system workflows, proposals, or presentations.
• With POS experience
• Good problem-solving and analytical thinking skills.
• Customer-oriented mindset with excellent interpersonal skills.
• Ability to work collaboratively with sales and technical teams.
• Willingness to learn new technologies and adapt in a fast-paced environment.