Collections Specialist, Quezon City

Key Responsibilities:

• Manage collections and follow up on past due invoices via phone, email, or customer portals
• Handle account reconciliation and resolve billing or payment disputes
• Process cash applications, refunds, and customer account reviews
• Prepare aging reports and prioritize overdue accounts
• Coordinate with internal teams to ensure timely issue resolution
• Maintain excellent client and customer relationships while meeting SLAs and business goals

Qualifications:

• 25 years of experience in Accounts Receivable or Collections
• Experience in Order to Cash (OTC), billing, invoicing, or cash application is an advantage
• Strong communication, problem-solving, and reconciliation skills
• Amenable to work onsite in Eastwood, Quezon City
• Amenable to work on a night shift schedule