Customer Care Assistant, Quezon City

Description

Respond to customer inquiries via phone, email, and chat.
Coordinate with the supplier via email and Viber for the request and follow-up checklist of products and the price list.
Coordinate with the Billing & Collection Department for the request sales invoice and follow-up collection list for checking.
Coordinate with the Purchasing Department for the tabulation request and follow-up.
Coordinate with the Sales & Marketing Department for Products, Information, and Pricelist checklist.
Provide and file accurate documentation of sales invoices, purchase orders, proposals, service reports, delivery receipts, photo attachments, certificate of completion, and warranty certificates.
Provide accurate information about products and services. Handle complaints via call and email.
Follow up with customers to ensure satisfaction.
Handle internal documents such as PCF, MRF request / Drf request, and orders.
Updating of Monitoring ( Pocar, Balance of Works, Proposal ).
Scan and organize records and documentation.
Follow-Up Collection.
Creation of Proposal.
Creation of Sales Order.
Creation of Tabulation.
Creation of Certificate of Completion.
Creation of Warranty Certificate.
Generate transmittal documents.

Highlights

Safety Tips

Do not pay a ’prospective employer’ anything in order to secure a job.