Sales Executive, Quezon City

Description

Customer Engagement & Relationship Building:
Greet and engage customers as they arrive at the dealership, providing a welcoming and informative experience.
Understand customer needs and preferences, providing tailored recommendations for vehicles based on their budget, lifestyle, and preferences.
Establish and maintain long-term relationships with customers, ensuring repeat business and customer referrals.
Follow up with potential customers through phone calls, emails, and text messages to nurture leads and close deals.
Provide exceptional customer service, addressing concerns or questions in a professional and timely manner.

Sales Process Management:
Present and demonstrate vehicle features, benefits, and financing options to customers.
Conduct test drives with customers, ensuring they have a positive and informative experience.
Prepare and present vehicle quotes, explaining pricing, terms, and available promotions or incentives.
Negotiate vehicle pricing, trade-in values, and financing terms to close sales while ensuring profitability for the dealership.
Coordinate with the finance and insurance department to assist customers in securing financing and completing necessary paperwork.
Finalize vehicle sales, ensuring all paperwork is accurately completed and submitted in a timely manner.

Product Knowledge & Market Awareness:
Maintain in-depth knowledge of the dealership's product offerings, including vehicles, features, options, and pricing.
Stay updated on automotive industry trends, competitor offerings, and market conditions to better serve customers.
Continuously improve product knowledge through training and dealership resources.

Lead Generation and Prospecting:
Actively prospect for new customers through various channels, including cold calling, internet leads, social media, and networking events.
Build and maintain a pipeline of potential buyers to meet or exceed sales targets.
Attend dealership events, trade shows, and promotional activities to generate leads and increase brand awareness.

Sales Goals & Performance Tracking:
Meet or exceed monthly, quarterly, and annual sales targets as set by the Sales Manager.
Track and report sales activity, customer interactions, and performance metrics using the dealership's CRM or sales management system.
Collaborate with the sales team to achieve dealership sales objectives and improve overall performance.
Negotiation and Closing:
Present and explain the dealership's financing options, warranties, and after-sales services to customers.
Handle negotiations effectively, overcoming objections and securing favorable terms for both the customer and dealership.
Close sales in a timely manner while ensuring customer satisfaction and loyalty.

Administrative Duties:
Ensure all sales documentation, including customer contracts, trade-in appraisals, and financing agreements, is completed accurately and submitted promptly.
Update customer information in the dealership's CRM system to track progress through the sales funnel.
Assist with vehicle inventory management, ensuring proper display of vehicles and accurate inventory levels.

Team Collaboration:
Work closely with the sales team, service department, and management to ensure a seamless customer experience from start to finish.
Participate in regular sales meetings and training sessions to enhance sales skills and stay updated on dealership promotions and product offerings.

Other Duties:
Maintain a clean and professional appearance, representing the dealership positively at all times.
Assist in maintaining dealership facilities, ensuring the showroom is neat and inviting for customers.
Perform other duties as assigned by the General Sales Manager, General Manager, and HR Department.

Highlights

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