Customer Service Clerk, Quezon City

Key Responsibilities:

• Respond to customer inquiries via phone, email, or in person
• Provide accurate information about products, services, and company policies
• Assist customers with concerns, complaints, and requests in a timely manner
• Process basic transactions, forms, and documentation
• Maintain and update customer records and databases
• Escalate complex issues to the appropriate department when needed
• Follow up on customer concerns to ensure resolution
• Perform data entry and general administrative tasks
• Support daily office operations as required

Qualifications:

• Bachelors degree in any field
• Open to fresh graduates (no experience required)
• Good communication and interpersonal skills
• Basic knowledge of Microsoft Office applications
• Customer-oriented with a positive attitude
• Strong attention to detail and organizational skills
• Willing to learn and adapt in a fast-paced environment