(M) CSR | Finance Account Representative | Newcomer Friendly, Quezon City

We are hiring Financial Customer Service Representatives to assist clients with account inquiries, transactions, and billing questions. Provide accurate guidance and professional support for financial matters.

Responsibilities:

• Respond to financial inquiries via phone, chat, or email
• Assist clients with billing, payments, and account updates
• Resolve transaction-related issues efficiently
• Document all interactions accurately
• Escalate complex issues to supervisors
• Maintain quality, productivity, and customer satisfaction metrics

Schedule & Training:

• Shifts include nights, weekends, and holidays
• Paid training on financial systems and procedures

Requirements:

• High School or Senior High School graduate (College preferred)
• Strong English communication
• Detail-oriented and customer-focused
• Basic computer skills and multitasking ability
• Willing to work onsite in Metro Manila