Customer Service Representative CSR, Quezon City

We are looking for customer-focused and detail-oriented individuals to join our team as Travel Associates. This is a semi non-voice role where you will handle a mix of chat, email, and occasional inbound/outbound calls to assist customers with their travel-related concerns.

Key Responsibilities:

• Handle customer inquiries via chat, email, and calls
• Provide support for changes, cancellations, and refunds
• Ensure accurate and timely resolution of customer concerns
• Assist customers with flight bookings, hotel reservations, and travel itineraries
• Maintain a high level of customer satisfaction and service quality
• Document all interactions properly in the system

Qualifications:

• At least 6 months BPO experience (travel account experience is a plus)
• Good to excellent written and verbal communication skills
• Comfortable handling both non-voice and voice tasks
• Amenable to work onsite and night shift
• Can start ASAP