CSR – Online Video Sharing | Vertis North (Onsite), Quezon City

Description

Provide exceptional customer service through online channels, ensuring customer satisfaction and loyalty.
Respond to customer inquiries and concerns regarding video sharing platform features and content.
Assist customers with troubleshooting and technical issues related to video uploads and streaming.
Engage with users to gather feedback and identify areas for improvement within the platform.
Collaborate with team members to enhance overall service quality and efficiency.

Requirements

Job Title: CSR Online Video Sharing
Job Function: Online Customer Service Representative
Responsibilities and Duties: Proficiency in managing multiple customer inquiries simultaneously while maintaining a high level of detail and accuracy.
Working Conditions: Ability to work onsite in a dynamic and fast-paced environment.
Qualities and Traits: Strong communication skills with a focus on empathy and active listening to understand customer needs.
Qualities and Traits: Adaptable and flexible mindset to quickly learn new technologies and processes.
Qualities and Traits: Team-oriented attitude with a collaborative approach to problem-solving.

Highlights

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