CSR (Customer Service Representative), Quezon City

We are looking for motivated and customer-focused individuals to join our growing team. As a Customer Service Representative, you will handle both non-voice and voice interactions, ensuring excellent service and customer satisfaction.

Key Responsibilities:

• Work collaboratively with team members and support departments
• Handle customer inquiries via chat, email, and occasional phone calls
• Provide accurate information about products, services, and account concerns
• Resolve customer issues efficiently while maintaining professionalism
• Document interactions and update customer records in the system
• Follow company guidelines, processes, and quality standards
• Work collaboratively with team members and support departments

What Were Looking For:

• At least 6 months BPO or customer service experience
• Strong written and verbal communication skills
• Basic computer navigation and multitasking skills
• Ability to work in a fast-paced environment
• Willing to work onsite in Cubao
• Open to night shift schedule
• Can start ASAP