Assistant Manager- Ops Travel (Corp Travel), Quezon City

Key Responsibilities:

• Lead and manage a high-performing team of L2 agents specialized in complex corporate travel logistics.
• Act as the technical Ticketing SME, providing high-level intervention and support for intricate GDS challenges.
• Ensure team performance consistently meets or exceeds defined KPIs, SLAs, and quality benchmarks.
• Monitor real-time productivity and service delivery, implementing corrective actions where necessary.
• Conduct professional coaching, performance mentoring, and essential administrative leadership functions.
• Manage high-level client escalations and resolve critical operational issues with a focus on service excellence.
• Lead stakeholder meetings and conference calls to review performance and align on account objectives.
• Design and maintain operational dashboards, reports, and data-driven presentations using Excel.
• Streamline workflows to improve accuracy and efficiency across corporate travel accounts.

Qualifications and Experience:

• Minimum 3 years of expert-level experience using Sabre or Amadeus (Cryptic commands) in a Corporate Travel environment.
• Minimum 3 years of specialized ticketing experience, including complex fare construction and re-issuances.
• Minimum 3 years of proven leadership or supervisory experience in a high-volume operations setting.
• Demonstrated ability to manage teams handling multi-segment, complex international itineraries.
• Advanced proficiency in Excel for reporting, analytics, and performance tracking.
• Exceptional written and verbal English communication skills with the confidence to lead global calls.
• Strong analytical, problem-solving, and conflict-management capabilities.
• Previous experience supporting premium corporate travel accounts (e.g., Amex GBT, CWT, BCD, Dnata, or IGT) is highly preferred.