Sales Representative – Inbound/Outbound (Energy) (A-BMV), Quezon City

Join an exciting global partnership between Sourcefit and BeMoved, an innovative Australian energy platform helping customers save money and simplify their move-home experience.

Job Overview

The Sales Representative Inbound/Outbound (Energy) engages customers via inbound and outbound calls to support energy comparison and move-home journeys. The role focuses on guiding customers through options, explaining outcomes clearly, and helping them complete sign-ups while maintaining compliance, quality standards, and performance KPIs. This is a high-volume, advisory-style sales role that prioritizes effective communication, positive customer experience, and consistent performance outcomes.

Job Details

• Work setup: Onsite
• Schedule: Monday to Friday | 7:00 AM 4:00 PM (Manila time)
• Holiday: Will follow New South Wales (Australia) holidays

Responsibilities

Customer Engagement & Assisted Online Sign-Up

• Engage customers via inbound and outbound calls to support energy needs through move-home and energy comparison journeys
• Support customers in completing their energy sign-up via approved company website(s), providing real-time guidance and assistance
• Use approved comparison and scripting tools to help customers make informed decisions aligned to their personal circumstances
• Explain comparison outcomes when required, including rates, fees, offers, benefits, and key terms

Sales, Outcomes & Verification

• Guide customers through comparison outcomes and next steps in the assisted online sign-up journey
• Confirm and verbally verify key plan details including rates, contract terms, retailer conditions, and eligibility criteria in line with compliance requirements
• Facilitate successful completion of online sign-ups while maintaining a customer-first, advisory approach
• Manage objections professionally to support positive customer outcomes

Performance & Targets

• Achieve weekly and monthly activity, conversion, revenue, and quality KPIs as agreed with the Head of Retail Growth
• Take ownership of individual performance metrics including call volume, conversion rate, and revenue outcomes
• Contribute to overall team targets and performance objectives
• Maintain disciplined follow-up processes to maximize conversion opportunities

Compliance & Quality Assurance

• Strictly follow approved sales scripts, disclosures, and call frameworks at all times
• Adhere to all regulatory, privacy, consent, and compliance requirements relevant to energy and assisted online sales
• Maintain accurate and complete call notes, records, and CRM updates in accordance with audit standards
• Participate in call monitoring, QA reviews, coaching sessions, and mandatory compliance training

Reporting & Accountability

• Meet agreed weekly and monthly sales, activity, and quality KPIs
• Maintain high accuracy in CRM records and call documentation
• Provide transparency in reporting of pipeline, conversion, and outcomes
• Escalate customer complaints, compliance concerns, or system issues promptly
• Participate in regular performance reviews and coaching sessions

Compliance & Conduct

• Comply with all BeMoved policies and procedures
• Ensure all customer interactions comply with applicable energy regulations, privacy laws, and consent obligations
• Protect confidential customer and company information at all times
• Represent the company professionally in all customer interactions

Qualifications

• Proven call center or telesales experience
• Strong verbal English communication skills suitable for supporting Australian-based customers
• Results-driven mindset with the ability to manage objections and close sales
• High attention to detail, particularly in compliance and script adherence
• Ability to work effectively in fast-paced, target-driven environments
• Energy sector experience is an advantage
• Familiarity with CRM systems or call center technology is preferred
• Demonstrated accountability and ownership of responsibilities
• Team-oriented with a collaborative and professional approach