Service Manager - 7 Yrs Experience E. Rodriguez Jr. Ave., Qc, Quezon City

TL Aisa

Requirements

• Bachelor's degree in Business Administration or related field
• Minimum of 7 years of experience in a service management role
• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• Ability to handle customer complaints and resolve issues
• Strong understanding of service operations and best practices

Responsibilities

Delivering Results

• Ensure proper management of labor and equipment resources to cover all customer needs and maximize utilization objectives
• Manage Accounts Receivables to meet or exceed departmental goals
• Meet sales budget
• Submit to C1 a labor utilization report, rework, customer satisfaction, and response time

Planning

• Formulate strategic plans to meet sales targets
• Perform project monitoring from conceptualization to closure
• Formulate and recommend strategies to immediate head to improve the department's performance
• Present service work, revenue, and parts planning as required

Data Analysis

• Prepare service contracts for all approved quotations
• Facilitate and monitor client concerns
• Update clients on project progress regularly until full completion
• Ensure endorsements of jobs/projects to the service team are clear, complete, and accompanied by a service report

Technical Knowledge

• Perform technical evaluation and recommend parts and services
• Offer and negotiate parts and services to clients
• Assist in guiding and training technicians and PSSR
• Recommend system and machine improvements

Others

• Report all violations committed by team members to the concerned department for proper disposition
• Approve all overtime rendered, financial claims (e.g., liquidations, reimbursements), and other types of requisitions by teammates
• Perform other duties as assigned by the immediate head from time to time