Talent Travel booking Agent, Quezon City

Customer Service Representative Travel

Metro Manila | Onsite

Sapient

About us

Sapient is expanding and looking for Customer Service Representatives in Metro Manila. Join our team and enjoy a competitive salary of up to 26,000 per month, performance incentives, paid training from Day 1, career growth opportunities, and a supportive, people-first work environment. Our conveniently located offices provide easy access, offering a stable and rewarding BPO careerjust like many of our current team members who chose to grow with us.

Job Description

We are hiring Travel Customer Service Representatives to assist clients with bookings, itineraries, and travel inquiries. You will ensure smooth travel experiences and accurate information for every customer.

Responsibilities:

• Respond to travel inquiries via phone, chat, or email
• Assist with flight, hotel, or tour reservations
• Modify or cancel bookings as needed
• Document interactions and booking details accurately
• Escalate complex travel issues to supervisors
• Maintain quality, productivity, and customer satisfaction metrics

Schedule & Training:

• Shifts may include nights, weekends, and holidays
• Paid training on travel systems and company processes

Requirements:

• High School or Senior High School graduate (College preferred)
• Excellent English communication skills
• Customer-focused, detail-oriented, and solution-driven
• Basic computer skills
• Willing to work onsite in Metro Manila

Why Join Us

• Competitive salary with performance incentives
• Exposure to diverse travel accounts
• Mentorship, training, and opportunities for career growth

Apply Now!

Help travelers enjoy seamless experiences while building your career in the BPO industry at Sapient