Call Center Representative. Salary upto 30K., Quezon City

Description

Assist customers by answering inquiries and resolving issues through phone calls and emails.
Provide detailed information about products and services to enhance customer understanding.
Handle customer complaints with professionalism and provide appropriate solutions.
Maintain accurate logs of customer interactions and transactions in the company database.
Collaborate with team members and management to improve customer service processes.

Requirements

Educational Qualifications: High school diploma or equivalent; additional certification in customer service is a plus.
Experience Level: 57 years of experience in a call center or customer service role.
Skills and Competencies: Excellent communication and interpersonal skills.
Responsibilities and Duties: Ability to handle high call volumes and ensure timely follow-up on customer issues.
Qualities and Traits: Strong problem-solving skills and a customer-oriented mindset.
Working Conditions: Ability to work flexible hours, including nights and weekends.

Highlights

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