Concentrix Cubao Hiring Experienced BPO Agents for Tier 2 …, Quezon City

Are you a tenured BPO professional ready to level up?

Concentrix Cubao is opening Tier 2 positions for experienced agents who are ready for higher responsibility, higher complexity accounts, and higher compensation.

Location: Cubao, Quezon City

Limited Tier 2 slots

Start Date: March 2026

This is NOT an entry-level role.

This is for agents who:

Handle escalations confidently

Can navigate complex concerns

Understand international customer standards

Are ready for premium-level accounts

Handle complex customer concerns and escalations

Provide advanced troubleshooting and resolution

Support high-value or specialized international accounts

Maintain high-level customer satisfaction standards

Ensure quality, compliance, and performance metrics are met

Collaborate with support teams for resolution management

At least 1 year BPO International Experience (Required)

Strong English communication skills (verbal & written)

Experience handling complex or escalated cases preferred

Comfortable with performance metrics and accountability

Willing to work onsite in Cubao

Open to shifting schedules

Premium Salary Package (Higher than entry-level roles)

30,000 Sign-On Bonus (Terms & Conditions Apply)

Performance incentives

HMO + Life Insurance from Day 1

Leave credits + conversion

Career growth opportunities within Concentrix

A Great Place to Work officially certified

Stable career with unlimited growth opportunities

Free P2P bus rides

Exclusive discounts on gyms, pharmacies, wellness centers & more

Competitive pay, HMO, life insurance, leave conversion, and more

Tier 2 roles are limited and competitive.

Priority will be given to qualified tenured applicants ready for March 2026 onboarding.

Interested? Send your details:

Full Name:

Years of BPO International Experience:

Previous Account Handled:

Contact Number:

Email Address:

Available Date for Interview: