Call Center Representative, Quezon

Description

Provide excellent customer service to patients and clients in healthcare and travel inquiries.
Respond to inbound calls and resolve issues related to healthcare services and travel arrangements.
Effectively manage and document customer interactions in the CRM system.
Collaborate with teams to ensure a seamless experience for customers.
Stay updated on healthcare policies and travel guidelines to provide accurate information.

Requirements

Educational Qualifications: Diploma in a relevant field.
Experience Level: 1-3 years of experience in a customer service role.
Skills and Competencies: Strong communication and interpersonal skills.
Responsibilities and Duties: Ability to work in a fast-paced environment.
Qualities and Traits: Empathy and problem-solving skills to address customer concerns effectively.
Working Conditions: May require working evenings and weekends.

Highlights

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