Financial Advisor, Quezon City

Job title: Financial Advisor

Account: UK Financial Collections

Work set up: 100% Onsite at Eton Centris, Quezon City

Work shift: Shifting schedules, UK time

Salary: Up to 50,900 package depending on the length of tenure as an agent.

Start date: TBD

Qualifications:

Bachelor's Degree

4-5 years of relevant US/UK banking and collections experience

Leadership experience in UK collections/recoveries

Previous experience of providing effective one-to-one coaching to internal colleagues is highly desirable.

Proven track record in providing support to customers experiencing mortgage arrears.

Proficiency in undertaking complex financial support, litigation and receivership activities.

Good to have: Exposure to UK banking or collections experience in other verticals.

Key Skills: Strong knowledge of FCA regulations, Consumer Credit Act, GDPR, and negotiation skills.

Responsibilities: Handling inbound/outbound calls, managing arrears, conducting forbearance, and ensuring customer treatment follows compliance standards.