No XP TSR Hiring, Quezon City

Hybrid Setup:

Monday & Friday - WFH

Tuesday - Thursday - Onsite

Technical Support Representative JD:

. Troubleshoot technical issues reported by customers and work towards a timely resolution, escalating complex issues to the appropriate team or departments when necessary.

. Research, diagnose, document, and resolve technical issues related to software and hardware problems.

. Guide clients through step-by-step solutions clearly and concisely, ensuring their understanding and satisfaction.

. Keep accurate records of customer interactions, transactions, comments, and complaints, including details of actions taken.

. Follow up with customers to ensure their technical issues have been resolved and their satisfaction is met.

. Stay up-to-date with the latest technology trends and updates to provide accurate and effective technical support.

. Participate in ongoing training sessions to continuously improve technical knowledge and customer service skills.

. Adhere to all company policies and procedures, including data security and privacy guidelines, while handling customer information.

. Respond to customer inquiries and provide technical support via phone, email, or chat in a timely and professional manner.