Spanish Bilingual Specialist (QC) - Only Spanish speaker, Quezon City

Job Opportunity: Spanish Bilingual Specialist (Pioneer Account)

Location: Bridgetowne Blvd, Quezon City

Salary: Up to 100,000 PHP (Based on experience)

Campaign: Banking & Finance (Mortgage Focus)

We are building a Pioneer Team for a leading Banking and Finance account. We are looking for 5 highly skilled bilingual professionals to handle mortgage-related inquiries.

Non-Negotiable Requirements

• Citizenship: Open to Filipino/Non-Native applicants only.
• Experience: Must have at least 2 years of BPO experience specifically in Spanish Bilingual support.

Core Responsibilities

• Bilingual Support: Engage with customers via voice channels in both Spanish and English to resolve inquiries regarding mortgage products, interest rates, and loan terms.
• Guidance & Education: Assist customers in navigating online platforms, account setup, and payments while providing accurate information to help them make informed decisions.
• Problem Solving: Collaborate with internal teams to resolve complex issues and handle challenging situations with empathy and professionalism.
• Sales & Compliance: Identify cross-selling opportunities for additional services while maintaining strict compliance with industry regulations.
• Documentation: Maintain accurate records of all interactions using the company CRM.

Qualifications

• Education: High School Graduate / Grade 12 (Any field).
• Experience: Minimum 2+ years of voice experience in bilingual support (Required).
• Skills: Strong verbal/written communication in Spanish and English.
• Tech Stack: Proficiency in MS Office and CRM software.
• Schedule: Flexible to work shifting schedules, including evenings, weekends, and holidays.
• Preferred: Familiarity with mortgage products, loan terminology, or the home buying process is a major advantage.

Hiring Process

1. Initial Interview
2. Operations Interview
3. Final Interview