Customer Care Coordinator, Quezon City

Qualifications:

• EE or ECE Grad
• Preferred Solar Engineer
• Serve as the technical liaison between clients, Customer Care Department (CCD), operations, and engineering teams for solar PV projects at New World Resort.
• Conduct initial site assessments and assist in technical evaluations related to solar system performance, layout, and client concerns.
• Review project documentation such as single-line diagrams, proposals, warranties, commissioning reports, and maintenance records.
• Support troubleshooting and diagnostics of solar PV systems and coordinate corrective actions with field technicians.
• Track service tickets, client requests, and technical issues, ensuring timely resolution and proper documentation.
• Prepare technical reports, service summaries, and performance updates for management and clients.
• Assist in ensuring compliance with safety standards, company procedures, and regulatory requirements related to solar installations.
• Coordinate preventive maintenance schedules and verify completion of PMS activities.
• Monitor spare parts inventory related to maintenance works and escalate procurement needs.
• Participate in customer meetings, site visits, and project turnover activities.
• Support billing validation by verifying service scope, work completion, and technical data before invoicing.
• Maintain accurate records of manpower deployment, service logs, maintenance schedules, and client communications.
• Provide basic technical explanations to customers regarding system operation, warranties, and maintenance programs.
• Perform administrative and coordination tasks assigned by CCD management related to service operations.