Senior Training Manager, Quezon City

Key Responsibilities:

• Develop and execute the overall training strategy for new hires, upskilling, cross-training, and leadership development
• Lead, mentor, and manage Training Managers, Trainers, and Instructional Designers
• Design and continuously improve training curricula, materials, and delivery methods
• Ensure all training programs align with client requirements, KPIs, and operational goals
• Partner with Operations, Quality, HR, and Client Stakeholders to identify training needs and performance gaps
• Monitor training effectiveness through assessments, certifications, and performance metrics
• Implement best practices in adult learning, blended learning, and digital training platforms
• Drive continuous improvement initiatives and innovation in training delivery
• Manage training budgets, resources, and vendor partnerships
• Ensure compliance with company policies, data privacy, and regulatory requirements
• Support transition and migration training for new programs or clients
• Lead training governance, reporting, and audit readiness

QUALIFICATIONS

• Bachelors degree REQUIRED
• 3+ Years of experience as a Sr. Training Manager or
• 1 Year as an Associate Director Training
• SVAR Score C2 (NON NEGO)

Schedule: Night shift

Work setup: Onsite

Site: Commonwealth Q.C., SM Fairview or SM Sta Rosa