Bank Customer Service Consultant (Offers up to Php 37,000), Quezon City

COMPANY PROFILE: This company is a multinational banking and financial services company here in the Philippines for over 30 years. This company is a Top and leading bank in Asia.

Position: Bank Consultant/CSR

Company Industry: Banking & Finance

Work Location: Eastwood, Quezon City

Work Schedule: Shifting Schedule

Salary: Php 37,000

Training: On Site Work Set-up

After the Training: Hybrid Work Set-Up

JOB REQUIREMENT:

• Open for Non-Bachelors Degree holder
• At least 2 years of experience as a Customer Service Specialist.
• Experience working in a BPO company is an advantage.
• Amenable to attend face to face interview once requested
• Amenable to be train on site

JOB RESPONSIBILITIES:

• Ensuring first call resolution for customers contacting us through our voice channel by consistently utilizing available tools and resources.
• Introduce, promote and assist customers with digital banking solutions to meet customer needs.
• Contribute to fulfilling customer's needs by providing personal banking products and services with a customer-centric approach.
• Manage customer feedback and inquiries effectively.
• Responsible for overseeing all aspects of their clients' accounts, providing them with banking services like loans or credit cards, and advising investment opportunities.

RECRUITMENT PROCESS:

• Assessment (ONLINE)
• HR Screening (PHONE)
• Operations Interview (FACE TO FACE)
• Reference Check
• Job Offer