Spanish IT Service Desk Specialist (Negotiable + Work-onsite), Quezon City

JOB DETAILS :

Company Profile: This is a multinational IT company and well-known in different countries. They focus on delivering quality service to their clients related to their digital transformation needs. They have different partners and have over 200,000 employees worldwide.

Position: Spanish IT Service Desk Specialist

Industry: IT/BPO Company

Location: Quezon City

Salary: Negotiable

Schedule: Graveyard

Work Set-up: Onsite

JOB REQUIREMENTS:

Preferably Non-Native Spanish Speaker

Proficient in both Spanish and English

Open for Graduates and Undergraduates in College (At Least 2 yrs.)

Knowledge in Microsoft server, workstation and network technologies is a plus

Preferably with background in troubleshooting using Spanish

Customer service and technical support experience is an advantage

JOB RESPONSIBILITIES:

Monitor and support the internal clients for the technical related concern

Responsible in translating the issues, request and concern using technical tools

Assist inquiries such as troubleshooting through call or email

Investigate and resolve problems in the companys systems and services

Participate in managing the development of internal support services.

Receive and process requests/issues

RECRUITMENT PROCESS (Virtual Process):

Resume Screening

Initial Interview

Final Interview

Language assessment

Job Offer