Spanish Technical Support Representative (Quezon City + …

Company Profile: This is a multinational IT company and well-known in different countries. They focus on delivering quality service to their clients related to their digital transformation needs. They have different partners and have over 200,000 employees worldwide.

Position: Spanish IT Service Desk Specialist

Industry: IT/BPO Company

Location: Quezon City

Salary: Negotiable

Schedule: Graveyard

Work Set-up: Onsite

BENEFITS :

Transportation allowance

Sick Leave

Vacation Leave

Monthly Performance Bonus

Miscellaneous Allowance

Medical Allowance

13th month pay

HMO

JOB REQUIREMENTS:

Filipino Fluent in Spanish (verbal and written)

Proficient in both Spanish and English

Open for Graduates and Undergraduates in College (At Least 2 yrs.)

Previous experience in technical support or IT help desk preferred

Strong problem-solving and communication skills

Basic understanding of computer systems, networks, and software applications

JOB RESPONSIBILITIES:

Provide technical support to customers in Spanish and English via phone, email, or chat

Troubleshoot hardware, software, and network issues

Escalate complex technical problems to higher-level support or engineering teams

Document all customer interactions in the ticketing system

Provide guidance on product usage, installation, and configuration

Maintain a positive and professional attitude in all interactions

Contribute to internal knowledge base articles for common technical issues

RECRUITMENT PROCESS (Virtual Process):

Resume Screening

Initial Interview

Final Interview

Language assessment

Job Offer