Order Specialist, Quezon City

Qualifications:

• Graduate of any 4 year course
• Effective communication skills both written and verbal.
• Basic computer skills, encoding, knowledge in MS office (excel, word).
• Organize, keen to details and can work with minimum supervision.
• Experience in Retail or Warehouse work environment (preferred)
• Willing to work full onsite in sangandaan caloocan city

Responsibilities:

• Responsible for all aspects of order processing. This includes entering new orders, inspecting shipments and managing customer satisfaction and more.
• Work with other departments as needed and direct warehouse personnel to get shipments out.
• Communicates clearly with the customers, ensuring that they understand all the changes that are being made to their orders & what the potential alternatives are.
• 100% accurate with all additions and removals made.
• Checking and Accuracy
• Responsible for pre-checking and final checking their order to ensure that it reflects the customers order 100% with no lacking or over-picked items.
• Checks the item barcode matches the product on hand and will check for alternate barcodes in case of discrepancies.
• Reports any mismatching images or product descriptions.
• Minimizes errors reported from other team (forgetting to remove items, wrong remove of in stock items from the order, adding items without picking, lacking markings or adding the wrong substitute)
• Concerns relating to Order Specialist negligence (poor tone of voice, lack of communication or failure to amend picklist correctly)