Customer Service Representative, Quezon City

• Responding to customer inquiries via phone, email, or chat.
• Resolving issues and providing accurate information promptly.
• Maintaining a positive, empathetic, and professional attitude.
• Documenting customer interactions and feedback.
• Collaborating with team members to enhance service quality.
• Adhering to company policies and procedures.
• Participating in training sessions to improve skills.

Requirements:

• Educational Qualifications: High/Senior High School diploma required.
• Experience Level: Less than 1 year of experience in customer service preferred.
• Skills and Competencies: Proficiency in English, excellent communication skills, and strong problem-solving abilities.
• Working Conditions: Primarily office-based with interactions over phone and email.
• Qualities and Traits: Patient, empathetic, and adaptable with a positive attitude.