CRM Associate (Online Customer Service), Quezon City

CRM Associate/Officer:

Duties and Responsibilities:

Customer Journey & Experience Development.

• Map out and implement digital customer journeys across lifecycle stages (acquisition, onboarding, engagement, retention, win-back).
• Use data insights to create highly targeted, personalized campaigns that improve customer engagement and conversion.
• Continuously optimize touchpoints to enhance customer satisfaction and digital brand experience.

Email & SMS Marketing

• Plan, create, and manage email and SMS campaigns to communicate promotions, updates, and personalized offers.
• Monitor campaign performance, conduct A/B testing, and implement data-driven improvements.
• Ensure all messaging aligns with brand voice and enhances the overall customer experience.