Customer Service Representative, Quezon City

Description

Provide exceptional customer service by addressing inquiries and resolving issues promptly.
Communicate effectively with customers via phone, email, and chat.
Document customer interactions and transactions in the database accurately.
Collaborate with team members to improve service processes and enhance customer satisfaction.
Stay updated on product knowledge and company policies to assist customers effectively.

Educational Qualifications: Bachelors degree in a relevant field preferred.
Experience Level: 1-3 years of experience in customer service.
Skills and Competencies: Proficient in English with excellent interpersonal skills.
Skills and Competencies: Strong work ethic and ability to handle multiple tasks.
Skills and Competencies: Basic technical skills to navigate customer service software.
Qualities and Traits: Empathetic, patient, and able to remain calm under pressure.

Highlights

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