Pre-Sales Customer Service Representative, Quezon City

Join our Sales Tech Support team as a CSR, where youll assist customers with product, technical, and account concerns while offering the right solutions. Youll play a vital role in enhancing customer satisfaction, boosting sales, and providing top-quality service.

• At least 6 months to 1 year of BPO or customer service experience (preferably in sales, technical support, or product accounts).
• Strong English communication and persuasion skills.
• Ability to explain technical details clearly and guide customers step by step.
• Familiarity with sales processes, upselling, and cross-selling techniques is an advantage.
• Proficient in computer navigation, CRM tools, multitasking, and data entry.
• Amenable to shifting schedules, weekends, and holidays.
• High level of adaptability, problem-solving, and integrity.