Customer Service Representative, Quezon City

Description

Handle inbound and/or outbound calls, emails, or chats in a professional manner.
Provide accurate information about products, services, and company policies.
Assist customers with billing inquiries, complaints, technical support, or order processing.
Resolve customer issues efficiently while maintaining a positive and empathetic attitude.
Document customer interactions and transactions in the system accurately.
Escalate complex concerns to higher-level support when necessary.
Meet performance metrics such as customer satisfaction, response time, and quality standards.
Maintain knowledge of company products, services, and promotions.

Must be 18 to 48 years old
Senior High School Graduate (or equivalent)
With or without BPO experience (with 6 months to 1 year experience is an advantage)
With good english communication skills
Willing to work onsite (relocate near our work place company)

Highlights

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