Communications Training Supervisor, Quezon City

The Voice Coach is responsible for enhancing the vocal performance, tone, and communication skills of customer service and sales agents to ensure professional, empathetic, and brand-aligned interactions. Key responsibilities include:

• Conducting voice and speech assessments.
• Designing and delivering training on voice modulation, clarity, and persuasive communication.
• Providing one-on-one coaching and evaluating call quality.
• Supporting sales effectiveness through upselling and closing techniques.
• Performing Training Needs Analysis (TNA) and applying instructional design models (e.g., ADDIE, Kirkpatrick).
• Collaborating with cross-functional teams to align voice coaching with business goals.
• Developing training materials and tracking agent progress.
• Staying current on voice coaching and communication best practices.

This role blends vocal training, motivational coaching, and communication strategy to drive agent performance and customer experience.