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Customer Success Associate (QUEZON CITY), Quezon City

Customer Success Associate (QUEZON CITY), Quezon City
Description
  • Ensure quality & on time delivery of services & treatments to new Business and based on agreed schedule and work procedure.
  • Manage, train, and monitor technical specialists.
  • Direct and assign employees on the day-to-day tasks as needed to ensure all aspects of quality service delivery.
  • Develop, recommend and implement policies that would increase service productivity and quality, reduce customer complaints, and controls that would minimize if not eliminate risk & losses to the business.
  • Monitor employee compliance with operational standards, along with other department and company policies and practices.
  • To conduct regular meetings with service team to draw plans, set targets, address issues and concerns, performance review, provide guidance, coaching and support to service staffs.
  • Manage and make appropriate adjustments to staffing levels.
  • Reinforce customer service standards and ensure all employees are focused on always serving the customer. Assist in administrative duties including maintenance of files, records, and all required documentation.
  • Establish performance goals according to company philosophy for employees assigned role.
  • Perform personnel management functions that include maintaining discipline and administering performance reviews.
  • Review and make changes to personnel assignments with managers and supervisors to ensure that the best employees are in each position.
  • Coordinate workflow between departments and work areas.
  • Conduct regular quality inspection and customer visit to maintain good business relationship and thus improve customer retention.


Highlights
  • Company name
    Pestproph Pest Management
  • Job position
    Customer Success Associate (QUEZON CITY)
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Customer Success Associate (QUEZON CITY) has been posted in the Pinyahan BPO & KPO category on Locanto.

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