Call Center Agent, Iloilo

We are Hiring a Voice Customer Service Representative who can deliver excellent customer support through inbound and outbound calls. The ideal candidate has strong communication skills, a positive attitude, and the ability to handle customer concerns with professionalism and efficiency.

Key Responsibilities:

• Handle customer inquiries professionally via phone
• Provide accurate product, service, and account information
• Resolve issues and escalate when needed
• Document calls and follow procedures
• Maintain customer satisfaction
• Meet performance targets and support team goals

Qualifications:

• Good verbal communication skills (English)
• Customer-service oriented, with patience and professionalism
• Ability to multitask and follow instructions accurately
• Willing to work on flexible shifts
• Prior BPO or call center experience is a plus but not required
• Senior High School Graduate or College level accepted

Address:

NDN Building, San Roque. Sto. Tomas Batangas