Call Center Representative, Pasay

Description

Assist customers with post-purchase inquiries and support.
Handle customer complaints and provide appropriate solutions in a timely manner.
Follow up on customer issues to ensure resolution and satisfaction.
Maintain accurate records of customer interactions and transactions.
Collaborate with other departments to improve customer service processes.

Requirements

Educational Qualifications: Bachelor's degree in a relevant field preferred.
Experience Level: 13 years of experience in customer service or after-sales support.
Skills and Competencies: Strong communication and interpersonal skills.
Qualities and Traits: Customer-oriented with problem-solving abilities.
Responsibilities and Duties: Able to work independently and as part of a team.
Working Conditions: Regular office hours with potential for occasional overtime.

Highlights

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